John Mathews

Experience

1. Sales Operations Manager

   Icert Global

   Sep 2017 — Present

   iCert Global is one of the world’s leading E-Learning company. Based in Houston, TX, we have helped over professionals and companies across 150+ countries get trained, acquire certifications, and up skill their employees.• Analyzing the training requirement through active discussion with Clients/ L&D team / Business units• Conducting the training needs within cost and scheduled constraints.• Trainer management- Sourcing, Screening, Negotiating, Finalizing the training for the sessions conducted in different part of the world• Training and Webinar Calendar preparation - Monthly / Quarterly / Yearly• Managing Online/ Classroom training delivery globally.• Coordinating Technical/ Professional and Functional Training session• Induction Training, Lateral Programs, Project-based training• Financial negotiation – Commercials discussion with client / Trainers• Technical discussion – Discussion with the client on the deliverable.• Delivery – Monitoring the delivery to meet the objectives.• Post-training activities. – Training analysis / Feedback and support.• Designing the learning strategy as per the project need.• Managing vendor relationships.• Handling the escalations and resolving grievances.