John-Mark Palandro

Senior Manager, Customer Engagement at Ricoh USA

Role
Senior Manager, Customer Engagement at Ricoh USA, Inc.
Location
Houston, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About John-Mark Palandro

Market-focused leader with 15 years of cross-functional experience driving high-impact results across multiple channels. Articulate communicator and team builder skilled in providing strategic leadership while increasing efficiency, mentoring people, and strengthening relationships with business partners, peers and senior leadership. Proven mentor, trainer and director of multidisciplinary teams in line with critical performance initiatives.PROVEN AREAS OF EXPERTISE• Strategic Team Leadership • Employee Development • Fact Based Management • Lean Process Improvement • Process Development and Implementation • Synergistic Relationship Building • Organizational Strategy Development • Successful Change Leadership • Data Analysis and Interpretation • Productivity Enhancement • Inspirational Coaching • Efficiency Specialization

Experience

  1. Senior Manager, Customer Engagement

    Ricoh USA, Inc.

    Oct 2021 — Present · Houston, TX, US

Education

  • University of Houston, C.T. Bauer College of Business

    BBA, Marketing

    1998 — 2002

  • University of Houston, C.T. Bauer College of Business

    Bachelor of Business Administration (BBA), Marketing/Marketing Management, General

    1998 — 2002

Skills

  • Leading Through Change
  • Document Management
  • Work Process Development
  • Leadership
  • Effective Presentations
  • B2b
  • Data Analysis
  • Organizational Strategy
  • Account Management
  • Crm
  • Sales
  • Salesforce.com
  • Direct Sales
  • Sales Operations
  • Fact Based Management
  • Strategic Planning
  • Management
  • Development of Employees
  • Cold Calling
  • Sales Process
  • Solution Selling
  • Lean Process Improvement
  • Business Strategy
  • Business Process Development
  • Synergistic Relationship Building
  • Strategy
  • Succession Planning
  • Productivity Improvement

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John-Mark Palandro — Senior Manager, Customer Engagement at Ricoh USA, Inc. in Houston, TX, US | Unifers