John Malloy
Sr Director Customer Care & Contact Center Operations
- Role
- Sr Director Customer Care & Contact Center Operations at Vacatia
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About John Malloy
Experienced professional with 20+ years of progressive and diverse international contact center expertise and a proven track record of building and maintaining successful departments, organizations and processes. Fosters open communication, coaching and development skills to build a strong leadership team. Vast experience managing site financials, operating costs, systems and operating structure. Demonstrates aptitude for problem analysis and decision-making. Maintains accountability for customer satisfaction through all levels by making clear commitments and ensuring delivery of services. Successful implementation and launching new lines of business, clients, sites and managing virtual locations.
Experience
Sr Director Customer Care & Contact Center Operations
Sep 2025 — Present · Columbus, OH, US
Skills
- Contact Centers
- Operations Management
- Leadership
- Management
- Customer Satisfaction
- Business Process Outsourcing (Bpo)
- Coaching
- Workforce Management
- Outsourcing
- Service Delivery
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