John MacIntosh

Executive Director Workforce Management @TTEC

Glace Bay, NS, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Aug 2025 — Present

Executive Director Workforce Management @TTEC

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SKILLS

Business Process ImprovementManagementAvaya TechnologiesCustomer ExperienceOperations ManagementWorkforce ManagementSoft SkillsOffshoringCall CentersTeam LeadershipTelemarketingTransition ManagementCopcOutsourcingCall CenterBusiness Process Outsourcing (Bpo)Team ManagementIexIvrSlaProcess ImprovementVendor ManagementPerformance ManagementCrmCustomer RetentionBpoService DeliveryTechnical SupportAvayaCustomer SatisfactionCall Center DevelopmentCapacity PlanningContact CentersInbound Marketing

ABOUT JOHN MACINTOSH

Over 24 years in the BPO / Contact Center industry specializing in Workforce Management related functions such as forecasting, staffing, scheduling, real time management and service delivery.Previous experience in leading complex projects such as integration related activities, ramping up new sites / departments and involvement in contract negotiations from a workforce management perspective. Currently managing strategic initiatives to drive process and business improvement initiatives for 20+ clients.In the past 20 years I have been involved closely with managing accounts and people in regions such as North America, Latin America, South Africa, Europe, India and the Philippines.

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