John M. Livote

WORK HISTORY

EDUCATION

SKILLS

ABOUT JOHN M. LIVOTE

A management professional with hands on experience and an extensive background in end user support and service delivery, systems support and operations. Managed high level technology support teams for five major corporations. Implemented high level projects including: new server infrastructure deployment, desktop standards, enterprise wide e-mail systems, large departmental relocations, new product evaluation and rollouts, client server development and deployments. Core Competencies- Team Builder- Visionary leader - Deliver a customer experience in service delivery unmatched in the industry- Developed strong business partners and relationshipsVision and Business Development- Establish Best in Class service organization responsible for all technology service delivery- Technology implementation and solution delivery- Re-align department to be a profit center, not a cost center and established a product card for services- Partner with business leaders to analyze and define comprehensive COB recovery plans and support model- Continued staff / team development and sustained growthProcess Improvements and Expense Reduction- Implemented new service desk management systems to allow better reporting of metrics and staff utilization- Streamlined processes and systems to optimize staff utilization and increase productivity. FTE’s remained flat while increasing client base and improving service- Implementation of electronic backup and data vaulting resulting in 1 million annual expense reduction- Implemented NAS storage solution resulting in 2.3 million expense reduction- Collapsed legacy e-mail infrastructure resulting in 1.6 million expense reduction- Implemented VM platform and consolidated server infrastructure resulting in 1.5 million expense reduction