John M.
Head of Support @Aurawolf Global
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WORK HISTORY
Head of Support @Aurawolf Global
1st, 2nd and 3rd Line support team management Service desk management Technical escalation point Project management and support SharePoint management and administration expert Microsoft 365 administration expert Azure administration and supportDevelopment/Enterprise Application Development with Visual StudioMicrosoft Fabric/AzureML designer Dynamics 365, CoPilot studio and PowerPlatform expert Process design and delivery
ABOUT JOHN M.
Deep experience with Microsoft365, AD, Azure, Intune, Server and desktop OS deployment, management, maintenance and EUC support - Built geographically diverse SCCM OS deployment, Windows Update, application/update deployment and SQL reporting functionality environment for a world-wide organisation with presence in EMEA, AMER and APAC- Built Geographically diverse Payroll environments in AWS for Spain, France, Italy, Germany, Canada, Poland and US, including end to end project management of design, build and maintenance for 650+ global staff user base, with ongoing support and external consultant management - Security Operations experience for multiple AMER, APAC, EMEA entities including vulnerability management and patching, automated update systems such as SCCM, Windows Update, Azure/Intune and JAMF (Mac), MFA setup and config using DUO MFA and utilising and managing/maintaining VPN connectivity, experienced with Checkpoint VPN, Cisco AnyConnect, Windows Native VPN and Viscosity VPN - Multiple platform support specialist (Apple, Microsoft Windows 10/11, Windows Server expert, IP networking, managed services, SaaS, digital signage and displays, configuration and build, VoIP/SIP)- Mobile device support expert across all platforms (iOS, Android, Windows)- Virtual Machine Environment expertise and experience using AWS, XenServer, Hyper-V and VMWare- Hardware build and configuration expertise for x86/amd64 platforms- Proficient Team and Standalone Worker- Remote Consultancy and Support, ask for details
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