John Low
Ai Strategist @Zendesk
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WORK HISTORY
Ai Strategist @Zendesk
Responsible for ensuring the successful implementation and integration of AI solutions to enhance customer success. Working closely with customers to understand their needs and help them leverage Zendesk AI technologies to improve their operations and customer interactions. Providing expert guidance on AI tools, troubleshooting issues, and ensuring that Zendesk AI solutions are effectively meeting the business objectives of my clients
EDUCATION
Keele University
BSc (Hons) Double Honours, Neuroscience/Psychology
ABOUT JOHN LOW
Strategic Senior Customer Success Manager with a track record of driving client engagement, retention, and revenue growth. Proven expertise in strategic account management, customer advocacy, and process optimisation within global organisations. Adept at leading change initiatives, implementing AI-driven solutions, and fostering high-value relationships to maximise business outcomes. Passionate about empowering teams and clients through data-driven strategies and customer-first methodologies. Multicultural exposure from work in Poland, USA, France, and ChinaCareer highlights include- Created entire governance, strategy and framework for newly created Training and Enablement department- Implemented a strategically important tier 1 client worth approximately £1 million- Mapped out the entire Sales and Development process and added efficiency changes for improved onboarding and implementation- Developed and modernised governance, strategy and framework to reduce errors and increase collaboration - Established new support function comprised of 15 employees to monitor and help sales teams with queries- Successfully managed a department transition from 12 to 3 employees, maintaining support for over 120 clients without any client attrition- Established best practice for building internal learning, virtual training, developing learning videos, knowledge bases- Delivered AI-focused workshops, transforming client content strategies, leading to increased engagement/retention
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