John Link

About John Link

An accomplished software implementation manager who specializes in supporting multimillion-dollar IT and business solutions implementations for large, complex contracts. Offers expertise in preparing responses necessary to land new clients while assisting in the delivery of services and solutions that enhance business efficiencies. Serves as a trusted advisor for clients in diverse industries, ensuring quality implementation using agile methods to manage customer satisfaction. Contact me at l••••••••@gmail.com or via phone 46••••••01. CORE STRENGTHS: APPLICATIONS ARCHITECTURE SOLUTIONS/SOFTWARE DEVELOPMENT PROJECT MANAGEMENT PROPOSALS SALES DEVELOPMENT DEAL MANAGEMENT IMPLEMENTATION CUSTOMER RELATIONS BUSINESS TRANSFORMATION SELECT CAREER HIGHLIGHTS: • Managed sales pursuit processes that closed more than $900M in sales contracts utilizing various global Center of Expertise’s (COE) for offshore delivery of ITO, APPS, and BPO services. • Established system controls and reporting to identify fraudulent activity and implemented the first automated teller system and new accounting procedures for regional banks. • Created Business Improvement Plan that led to a reorganization of CIS and creation of change management teams; defined and published Global System Strategy, Information Management Architecture, and Value Proposition white papers using benchmarks and best practice case studies to establish direction. • Provided critical business expertise in the development of EDS’ services for ATM’s and IRA/401k for financial industry clients. • Advised on Infrastructure Services’ Request to Fulfillment Program, creating a framework for measurement and baseline models to prioritize organization improvements that reduced cost by $12M. Technical Skills: ORACLES ERP/ESB – SAP – OPEN AIR – DYNAMICS – SHAREPOINT – MS OFFICE SUITE – MS PLANNER – MS PROJECT

Experience

1. Implementation Project Manager

   Fiserv

   Oct 2020 — Present

   Supporting the on-boarding clients ATMs onto the Fiserv Platform.

Education

• Kellogg Community College, Battle Creek MI

  Business Administration and Management, General

  1975 — 1977