John Ligan
Senior Technical Account Manager @PayPal
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WORK HISTORY
Senior Technical Account Manager @PayPal
Berlin, DE
Serve as a trusted advisor to clients, ensuring successful adoption and optimized use of PayPal’s solutions to drive their business growth- Bridge technical and business needs by managing complex integrations, troubleshooting, and delivering tailored solutions- Collaborate cross-functionally with product, engineering, and support teams to advocate for clients and enhance their overall experience.
EDUCATION
University of Duisburg-Essen
Bachelor of Science (B.Sc.), Business Administration
FernUniversität in Hagen
Master of Science (M.Sc.), Business Administration
Harvard Business School Online
Other; Certificate in Leadership Principles
SKILLS
ABOUT JOHN LIGAN
Experienced Customer Support Lead, Key Technical Account Manager, and Senior Project Manager with over a decade of experience in the SaaS industry, multi-project management, and customer relations. Adept at leading personalized multi-channel campaigns and managing complex projects from concept to execution. Proven track record in optimizing support processes, mentoring teams, and driving cross-functional collaboration to enhance eiciency and resolve technical challenges. Successfully managed key accounts for major clients across diverse industries, delivering tailored solutions.Strong analytical, problem-solving, and interpersonal skills, with a passion for continuous learning and leadership development.
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