John Law

About John Law

QUALIFICATIONS SUMMARYA multi-talented, solution-oriented IT professional with more than 10 years of experience and expertise in System Administrations evaluation, installing, configuration and maintenance of operating systems software and hardware, while using established procedures required for efficient management of the infrastructure. Works collaboratively with peers to achieve goals based on guidance from experienced personnel.

Experience

1. Service Desk Analyst i

   Lockton

   Jan 2022 — Present · Kansas City, MO, US

   Monitor and manage system access requests that are submitted to our Service Desk ticketing systemor that are submitted directly by email.Review request information to determine completeness of information.Create tickets/records in our Service Desk ticketing system or within SharePoint and assign toappropriate system administrators for access provisioning processes.Track provisioning process activities to drive towards completion within SLA timelines.Troubleshoot/identify root cause of access issues.Future: Provision user access in designated systems.

Education

• Kansas City Kansas Community College

  Associate’s Degree, Computer Engineering Technology

  2005

• Donnelly College

  Bachelor of Science - BS, Information Systems

  2019 — 2022

Skills

• Disaster Recovery
• Testing
• Network Administration
• Windows 7
• Databases
• Help Desk Support
• Operating Systems
• A+ Certified
• Information Technology
• Vpn
• Cisco Technologies
• Computer Hardware
• Group Policy
• Wireless Networking
• Citrix
• Active Directory
• Xp
• Hardware
• Routers
• Symantec Ghost Solution Suite (Disk Cloning / Multicasting / Ghost Server)
• Dns
• Technical Support
• Dhcp
• Laptops
• Windows Xp
• Troubleshooting
• System Deployment
• Servers
• Bmc Remedy
• Software Installation
• Printers
• Networking
• Hp