John Lantz

About John Lantz

Experienced VP and Director / Call Center / Regional Sales Manager / Lean Six Sigma, ICGB / Customer Experience Champion / Sales & Account Management / Operations Leader John Lantz is the Executive Director at JPMorgan Chase, overseeing the Travel and Leisure business line. With over 20 years of leadership experience, John excels at delivering large-scale strategic initiatives, transformation programs, and operational efficiencies across Sales, Retail, B2B, and Contact Center Operations.John specializes in deploying cutting-edge technologies that enhance customer satisfaction and generate measurable client outcomes. His expertise lies in crafting inventive business strategies and customer-focused solutions that drive operational efficiency, optimize automation, and reduce costs, all while boosting customer satisfaction. With a strong ability to provide vision and leadership across cross-functional teams, John identifies opportunities to align business strategies and maximize impact. His success stems from his talent for aligning program strategies with organizational and financial goals, resulting in consistently exceptional outcomes.Before joining Chase, John served as Call Center Director at the largest U.S. wireless provider, where he led B2B Customer Service Programs, Project Management, and Business Transformation. His broad experience includes the development and launch of call center operations, recruitment and training of staff, and the implementation of world-class service platforms. A trusted advisor and advocate for new technologies, John has driven solutions across channels such as chat, social media, and mobile applications. He collaborated with regional and national leadership to align customer engagement strategies and enhance enterprise-wide solutions.

Experience

1. Vice President Guest Services and Operations

   On Location

   Nov 2023 — Present · Raleigh, NC, US

   On Location is dedicated to curating premium live event experiences with the goal of creating memories that will last a lifetime for our guests. With over two decades of experience, On Location has redefined luxury hospitality with unsurpassed access, trusted VIP service, and expertise in event planning, travel, hospitality, and corporate ticket sales, providing seamless convenience, comfort, and elevated entertainment for both personal and corporate clients.

Education

• Spokane Colleges

  AAS, Law Enforcement

  1994 — 1996

• Dallas Baptist University

  Bachelor of Applied Science (BASc), Business Management

  2009 — 2015

Skills

• Call Centers
• Wireless
• Cdma
• Managed Services
• Wireless Technologies
• Solution Selling
• Voip
• Sales
• Team Leadership
• Leadership
• Call Center
• Account Management
• Management
• Team Building
• Telecommunications
• Change Management
• Lean Six Sigma
• Direct Sales
• Cellular Communications
• Project Management
• Contact Centers
• Mobile Devices
• Sales Operations
• Customer Retention
• Customer Satisfaction
• Customer Experience
• Vendor Management