John Lampa
General Manager @Marriott International
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WORK HISTORY
General Manager @Marriott International
CHICAGO MARRIOTT DOWNERS GROVE, DOWNERS GROVE, IL – GENERAL MANAGER • 2/2011 - PRESENTA full-service hotel with 250 guest rooms and multi-million dollar revenues Charged as primary business leader and director of finance for the property with full P&L accountability for all operations, including sales, marketing, F&B, and customer service. Execute all brand initiatives throughout the hotel and coordinate efforts with remote sales, marketing, and revenue management. • Developed strategies to grow RevPAR index to record levels improving index by 7.1% in 2015, and 18.8% in 2016 to an overall index of 125%. • Achieved House Profit Key Metrics of over 100% each year since 2015 and achieved a 102.5 in 2018• Achieved Overall Guest Satisfaction Rankings in the top ten percentage four years running beginning in 2015 Achieved a number one rating in five critical categories of Event Satisfaction in 2018• Actively involved in community engagement through executive leadership positions on the Village of Downers Grove Hotel Committee, Downers Grove Regional Chamber of Commerce, Downers Grove Economic Development Commission, and Marriott’s Chicagoland Rooms Cadre
EDUCATION
University of Iowa
Business
ABOUT JOHN LAMPA
Aggressive drive to achieve and exceed expected results combined with a proven track record for building and leading world class teams. More than 35 years of extensive experience in hotel and resort hospitality industry driving revenue growth, profit margins, and customer satisfaction to new heights. Deliver profitable growth for regions as well as individual properties. I am a creative thinker that likes to have fun and apply new and great ideas to existing business models Strategic planner in increasing revenue and launching innovative sales and marketing strategies that increase revenue, profit margins, and market share. I am a collaborative leader skilled in motivating staff to achieve aggressive goals and objectives. I have a proven ability to gain trusted advisor status with client executives and other decision makers. Strong presentation, communication, and stakeholder management skills.My specialties include: Strategic Planning • Business Development • Sales & Marketing Management • Change Management • Client Relationship Management • Customer Service • Guest Satisfaction • Project Management • Sales Staff Training & Development • Performance Management • Goal Setting • Rev PAR growth, creative fun. In my spare time I love to play the drums, ride motorcycles, go to new and fun places, and live life!
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