John L. Thompson

WORK HISTORY

ABOUT JOHN L. THOMPSON

I’m an experienced contact centre professional with over 18 years of referenceable experience in outsourced and direct environments. My experience covers operations, projects, business change & transformation, and commercial activity spanning various verticals. During this time I’ve worked closely with stakeholders, clients (from Vendor Managers to Managing Directors and CEO’s), and third party providers to support and deliver a wide range of initiatives to deliver the best possible customer outcomes. By nature, I am adaptable, agile, and reliable. Comfortable in most environments, I am a consistent contributor to all activities I’m involved in. I find it easy to build relationships which makes it easy for me operate in team and group structures, pulling on colleagues and resources as necessary to deliver our objectives. Alongside this I also hold Lean Six Sigma and PRINCE2 accreditations, further enhancing my ability within the Project/Change space which is where I have delivered some of my best results. Outside of the office I\'m one half of a team trying to raise a wonderful wee girl to be the best she can be. My wife and I enjoy travelling and have been working our way through our list of European destinations of late (aided by her incredible perks package from Hilton Hotels!).Key SkillsAccredited Project Manager (PRINCE2)Lean Six Sigma Yellow BeltChange ManagementContact Centre Solution DesignProcess Design, Mapping & DocumentationStakeholder management and team workProblem solving