John Kovochich
Client Relations Manager II at FIS
- Role
- Client Relations Manager Ii at FIS
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About John Kovochich
Experienced Manager with a demonstrated history of working within the Customer Service…
Experience
Client Relations Manager Ii
Mar 2020 — Present · Milwaukee, WI, US
Responsible for Client satisfaction, maintaining Client communication, and Client retention activities.• Acts as a liaison for the service side of the client relationship including escalation, effective oversight of client projects and implementations, building of relationships with Client contacts and management.• Works to maintain and grow the Client relationship while ensuring ongoing customer service and support.• Keeps abreast of new products/services and changes to existing products/services.• Maintains comprehensive knowledge of applicable products, services and company policies and procedures.• Participates in business reviews to discuss support related items and learn about clients strategic direction as well as gain a good understanding of the products and/or services FIS is offering.• Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.
Education
University of Wisconsin Parkside
Bachelor of Communications
1998 — 2003
Whitefish Bay Domincan High School
College Preperation Courses
1993 — 1997
Skills
- Microsoft Excel
- Credit
- Customer Service
- Consumer Lending
- Finance
- Banking
- Loans
- Credit Analysis
- Business Process Improvement
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