John Kotula

WORK HISTORY

EDUCATION

ABOUT JOHN KOTULA

Successful executive with over thirty years of operational excellence is seeking the next challenge in a career marked by positions of increasing responsibility and diversity.BS, Engineering, United States Military Academy, West Point, New York, 19896 Sigma Lean Green Belt / ITIL Foundation Certified HIGHLIGHTS:* 2017 - Current Lead the overall engagement for a major financial institution. Grew the service offering from 100 ATMs to over ATMs and still growing.* 20••••17 Lead the Internal Operations for a third party maintenance company focused on improving supply chain and customer service processes which reduced spend while improving all key metrics for service.* 2012 – Lead Major & Mid Tier Client Services for NCR in the US. Restructured the Account Support team environment resulting in a 50% cost reduction for NCR.* 2011 – Lead a business process transformation initiative for the US field service organization for NCR which improved profitability by 5% on a $400M annual business, increased customer delight, and positioned the business for market growth through better cost structuring.* 2010 – Lead the engagement for the US Financial vertical for NCR worth over $250M annually. Received the Chairman’s Award for sustained improvement in services for the JP Morgan Chase engagement which lead to increased product sales and market share growth.Specialties: Program Management, Supply Chain and Logistics Operations, Customer Service, Business Process Re-engineering, Customer Relationship Management, Excellent Communication Skills, Budget Planning and Responsibility, Strategic Vision and Planning, Tactical Execution and Delivery, Strong Negotiation Skills, Solution Development and Architecture, Contract Development and Closure