John Kolet
Senior Executive in Operations & Customer Experience | Business Growth Strategy | Digital Transformation | Team Development
- Role
- Associate Vice President - Omni Channel Customer Experience at Molina Healthcare
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About John Kolet
Senior Executive Leader with 15+ years of experience leading business growth strategy, operations, talent recruitment, team development, and innovative technology implementation within a Fortune 100 company recognized as an industry leader in customer experience.Highly skilled in:• Strategic Planning & KPI Development• Team Leadership & Management• National Omni-Channel Operations• Forecasting & Budget Management • Training, Development & Coaching• Vendor Management• Talent Acquisition & Retention• Six Sigma Green Belt Certified• Digital Transformation & Process Automation• AI & Chatbot TechnologiesInterested in networking? Feel free to connect with me on LinkedIn!
Experience
Associate Vice President - Omni Channel Customer Experience
Mar 2024 — Present · Chicago, IL, US
Lead the development and implementation of the enterprise strategic plan for the web and mobile app channel/services for 5.7 million (Medicare, Medicaid, Marketplace & Duals) customers and providers across all 50 states- Responsible for leading process improvement, organizational change management, project management and other processes relative to the omni channel experience- Oversee a team of 14 including 3 Directors across 3 lines of business and senior leaders in Channel Management, Communications and Analytics & Reporting- Collaborates with Marketing, Research and Innovation, Information Technology, State Health Plans and corporate functions leading enterprise-wide initiatives that drive improvements in member and provider adoption of web and mobile app channel/services by 20%- Developed an Organizational Redesign strategy to support the growth in membership both organically and through acquisitions while improving the scalability of the team to increase operating efficiencies and reduce administrative costs by 10%+
Education
Northern Illinois University
Bachelor of Science - BS
DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Business Administration - MBA
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