John D. Knight Sfctm Smctm

Programme Manager - Sales Transformation @PRS for Music

London, GB

Sales TransformationOverseeing the organisational transformation of the commercial sales division. Delivering a technical solution in salesforce with the objective of adapting commercial, sales, finance and marketing teams to become more entrepreneurial and outward focused. Evolution of roles, culture and recognition. Targeted marketing campaigns. Product development and management to develop a greater self-service capability for customers. •Successfully achieved financial and non-financial benefits yearly objectives towards the 5YP targets•Supplier contract management (including contract Ts & Cs, Statement of work and price negotiation) •Bringing the Programme back into cost target thresholds and “on delivery” targets and successfully delivering enterprise strategic imperatives•Restored executive leadership confidence•Increasing licence efficiency, creating new business, customer support and licence error volumes•Improving staff engagement resultsPre-Distribution Insights: Pilot Programme to visualize accruing pre-distribution royalties for TV, Radio and General Entertainment Online Licence in Power BIMember Journey Programme Discovery: Developing an investment Programme to create a segmented service to respond to ongoing member cases through transformation and digital transformation using the full salesforce suite of tools.Enterprise Tools Transformation: Developed an enterprise solution that centralized a variety of management planning and development tools together in Jira which enabled resources to plan in Waterfall, Agile and Kanban. Enforcing collaboration by enabling resources to share work items but also work independently in teams across the organization.