John Kendellen
Desktop Management Sr Advisor at Elevance Health, Inc.
- Role
- Desktop Management Senior Advisor at Anthem, Inc
- Location
- Waukesha, WI, US
- LinkedIn followers
- 500 followers
About John Kendellen
Analyzes work at home network connections utilizing Cisco\'s Thousand Eyes. Oversees work at home internet requirements. In the past also was IT Advisor leading a team assisting associates with the transition to working at home. Developing processes, work flows and providing outstanding customer service. Lead PC tech in a large company with experience in leading projects involving large scale moves and pc refresh in addition to providing outstanding customer service in handling day to day hardware and software requests. Specialties: Certifications: MCSA, MCP, A+, Network+, Dell * Platforms: Microsoft Windows operating systems; Support for laptops and desktops; HP, IBM, Canon, Minolta printers and equipment. Blackberry and various handheld device technologies * Networking: TCP/IP, Ethernet, VPN * Tools: Microsoft Office System, Microsoft Project, Microsoft Visio, Symantec Ghost, multiple virus protection Utilities. Various software distribution systems, TSRM, HP Service Center, Remedy trouble ticket systems.
Experience
Desktop Management Senior Advisor
Dec 2012 — Present
Supervise team of 17 who support and assist associates in their transition to working at home.• Teams average 4.6 on 5 point scale on Customer surveys since 2013.• Project co-lead for telephony migrations for work at home associates with telephony solutions • Assist in developing policies for the Anthem work at home environment of over 20k associates
Education
University of Wisconsin-Milwaukee
Bachelor of Science
1978 — 1983
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