John Jones
Managing Director - Innovation, Design & Rapid Experimentation @JPMorganChase
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WORK HISTORY
Managing Director - Innovation, Design & Rapid Experimentation @JPMorganChase
New York, NY, US
Responsible for a team focused on scaling innovation and design across lines of business in the Commercial and Investment Bank at JPMorgan. This includes JPM Salt Design System, AI for Design, Content Strategy, Behavioral Insights Team, Design Operations, AI Experience Design, Rapid Experimentation, UX Research and Digital Accessibility. Launched the Rapid Experimentation practice within the CIB Digital Innovation Group, which aims to quickly solve problems, incubate new service and accelerate existing digital programs.
EDUCATION
New York University
MPS Tisch School of the Arts, Interactive Telecommunications
Michigan State University
BA, Russian, German, Journalism, Music, Comm Tech Lab
SKILLS
ABOUT JOHN JONES
20+ year history creating award-winning digital products and experiences. Multi-disciplinary leadership background includes design research, collaboration design, digital innovation, experience design, technology and brand strategy with focus across several consumer-driven arenas, including financial services, connected products, healthcare, retail, web, mobile and e-commerce.Launched and led the PwC Experience Center in New York. Creative and Strategic Leadership in PwC’s Global Experience Practice, published points of view, created new services and rapid methods with a focus on client innovation and shifting market perception for PwC and the EC.Founded Fjord Makeshop and Fjord Design Studies - a hands-on space and set of methods focused on rapid innovation for clients and teams. Output from the Makeshop process includes industry-leading points of view, patents, digital and physical products.Founded R/GA LAB in New York and London, an innovation group dedicated to consumer insights, developing new methods of interaction for in-store, mobile, online and branded environments.Founded R/GA\'s award-winning Retail and Digital Environments practice with active client venues in 10 countries across US, Europe and Asia.Past and current clients:Advisor Group, American Eagle Outfitters, Avaya, AXS Lab, Bank of America, Barclays, Barnes & Noble, Bloomberg, Boston Consulting Group, CapitalOne, Cartoon Network, Cisco, Celebrity Cruises, Citi, Council of Fashion Designers of America, Cisco, Comcast, Discovery Communications, eBay, Epcot, ESPN, Estée Lauder, Fifth Third Bank, Global Payments, Google, H&M, HP, IBM, Intel, JCPenney, Johnson & Johnson, Kohl\'s, Levi\'s, L\'Oréal, Lowe\'s, Merck, Microsoft, Morgan Stanley, Nasdaq, New York University, Nickelodeon, Nike, Nokia, PBS, Philips, Prada, Purina, Reuters, Sharp, Sonos, Statue of Liberty Ellis Island Foundation, Subaru, Sunglass Hut, Target, Tyco, The Home Depot, USAA, Verizon, Walmart, Wyndham, X-Box, ZainSpecialties: Process, business and product innovation, business development, interactive strategy, concept development, prototyping, iterative design, creative & technical direction.
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