John Johnston
Partner @Shaggy Dog Market
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WORK HISTORY
Partner @Shaggy Dog Market
Buda, TX, US
Strategic and entrepreneurial Managing Partner with extensive experience leading all facets of small business operations—from vision to execution. Proven ability to drive sustainable growth, optimize performance, and build high-performing teams in fast-paced, resource-constrained environments. Adept at developing and executing business strategies, managing budgets, overseeing client relationships, and navigating complex operational challenges with agility and precision.Skilled in cross-functional leadership, financial oversight, marketing strategy, vendor negotiations, and team development. Known for cultivating a culture of accountability and innovation while maintaining a sharp focus on customer satisfaction and long-term value creation.Successfully scaled business operations, implemented process improvements, and led initiatives that enhanced profitability and market presence. Brings a hands-on approach to leadership, combining analytical rigor with creative problem-solving to deliver measurable results.
EDUCATION
University of Phoenix
Bachelor of Science (B.S.), Industrial and Organizational Psychology
University of Phoenix
Bachelor of Science, Industrial and Organizational Psychology
Cape Fear Community College
Associate of Arts, General Studies
Little Cypress-Mauriceville High School
Diploma
Cape Fear Community College
Associate of Science (A.S.), Psychology
SKILLS
ABOUT JOHN JOHNSTON
Dynamic and results-driven Customer Success leader with a proven track record in the global technology sector, including SaaS, start-ups, and human resources. Adept at driving client satisfaction and retention across diverse markets through strategic program execution and relationship management. Brings deep expertise in Project and Program Management, Account Management, Organizational Development, and cross-functional Leadership.Recognized for building scalable success frameworks and leading high-impact initiatives that align customer needs with business goals. Known for fostering collaborative partnerships, streamlining operations, and delivering measurable improvements in customer experience and operational efficiency.Holds a Bachelor of Science in Industrial and Organizational Psychology, providing a strong foundation in human behavior, team dynamics, and performance optimization. Combines analytical insight with empathetic leadership to guide teams and clients through complex challenges with clarity and confidence.
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