John Jeya Sheelan
Vice President - Production Engineering @JPMorganChase
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WORK HISTORY
Vice President - Production Engineering @JPMorganChase
Bengaluru, IN
Lead Infrastruture Engineer responsible for Book of Work Deliverables for the products such NTR-X, NTR-X Cloud, NTR, Voice recording Services (iIn House Solutions), Verint, Word watch, Unigy and Microsoft Teams.
EDUCATION
Loyola Institute of Business Administration
M.B.A (EPGBM), Business Administration and Management, General
Noorul Islam College of engineering
B.E (E.C.E), Electronics and communication Engineering
ABOUT JOHN JEYA SHEELAN
Experienced professional in unified communication leveraging Cisco and Microsoft technologies, along with cloud platforms such as AWS, Google Cloud, and Azure. I possess comprehensive knowledge of both national and international long-distance operations and have hands-on experience in the support and design of Cisco and Polycom audio/video conferencing solutions, leading to expertise in solution development.My background includes VOIP and product engineering, as well as assessing various web and desktop conferencing solutions. I have also expanded into mobile device management support with vendors like BES/BAS and Mobile Iron, and have been involved in Lync deployments and the implementation of Amazon Connect solutions.I bring technical solutions engineering and site reliability engineering skills, with L3 expertise in REDBOX and NTR-X voice call recording solutions. My proficiency extends to REST API methodologies, tools like POSTMAN, Grafana, Elastic (Kibana), Dynatrace, Amazon Cloud watch and Datadog.Recently, I have ventured into prompt engineering and generative AI/MLOps.Key areas of knowledge include:* Operations management, process optimization, and resource planning* Project and transition management* Technical support and solution design* Service delivery and account management* Quality assurance and strategic planning* Team leadership and client relationship management
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