John Jennings
Customer Service and Support Leader, responsible for Delivery Architecture and Technical Account Management
- Role
- VP of Customer Success at Genesys
- Location
- Clinton, TN, US
- LinkedIn followers
- 500 followers
About John Jennings
As a Contact Center Architect at Genesys, I have over 20 years of experience in designing and implementing networked, multi-media customer care solutions for large-scale and complex environments. I hold multiple Genesys certifications, including GCP and GCA, and I have a deep knowledge of VoIP, SIP, and Genesys software products and platforms.My mission is to provide architecture recommendations, technical guidance, and troubleshooting support for Genesys customers and partners, ensuring optimal performance, reliability, and scalability of their contact center systems. I have successfully led and participated in several high-profile projects, such as a endpoint IP telephony migration and a seat IP transformation project, involving dual data centers, Genesys SIP Server, Nice Call Recording, Genesys Voice Portal, and Aspect TDM ACDs. I have also acted as a Chief Architect and a Subject Matter Expert for Genesys IP contact center solutions, reviewing and improving technical documents, and working closely with account executives and professional services teams.
Experience
VP of Customer Success
Feb 2025 — Present · Knoxville, TN, US
Education
University of Memphis
Electrical Engineering
1992 — 1994
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