John Jenkinson

Information Technology Operations Specialist @Hilltop Holdings

Ensured company security standards and policies are enforced• Processed group trouble tickets/work orders per the service-level agreement• Add, change, and delete IDs, email accounts, and group policy using Active Directory• Add, change, and delete IDs on various company created websites• Resolve IT support requests• Documented and trained staff on new policies and procedures• Maintained work queues and ensured SLAs were followed• ITILV2 Certified