John Jenkinson
Information Technology Operations Specialist at Hilltop Holdings
- Role
- Information Technology Operations Specialist at Hilltop Holdings
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
Experience
Information Technology Operations Specialist
Feb 2021 — Present
Ensured company security standards and policies are enforced• Processed group trouble tickets/work orders per the service-level agreement• Add, change, and delete IDs, email accounts, and group policy using Active Directory• Add, change, and delete IDs on various company created websites• Resolve IT support requests• Documented and trained staff on new policies and procedures• Maintained work queues and ensured SLAs were followed• ITILV2 Certified
Skills
- Incident Management
- Data Center
- Vendor Management
- IT Management
- Cisco Technologies
- Disaster Recovery
- Sharepoint
- Visio
- IT Operations
- Microsoft Exchange
- Software Documentation
- Sdlc
- Troubleshooting
- Itil
- Business Analysis
- System Administration
- Security
- Vmware
- Active Directory
- Unix
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