John Jarrett
Training Associate @Gbs Corporate Training
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WORK HISTORY
Training Associate @Gbs Corporate Training
John has 20 years experience in management training, consultancy and interim management specialising in all areas of management and leadership, customer relationship management, stakeholder engagement, personal and business development. He has a proven track record in the development of training programmes including needs analysis, course design, delivery, ‘one-on-one’ coaching and reinforcement activities.
SKILLS
ABOUT JOHN JARRETT
After a formative career with IBM UK supporting customers and managing teams supporting customers, John’s last role was to develop the strategy and implementation of a major IBM’s company-wide Customer Service initiative. Taking his experiences and the lessons learned at IBM he took another direction to pursue his passion for developing people particularly working in the areas of customer service and management/leadership. Although over 60% of John’s time will be spent developing and running training events with his clients or as an associate trainer, he prides himself in staying current with the challenges of business and people management by working as an interim manager, consultant, and coach- Regularly delivers training programmes in management, leadership, personal development and customer service- Experienced in delivering interactive online training and webinars- Has extensive experience as an interim manager and consultant advising organisations on service improvement and staff engagement- Exceptionally experienced in the design, development and running of large stakeholder engagement development programmes (200 – delegates), and online training- Situational Leadership® trainer accredited to train programme and administer and interpret the Situational Leadership® LEAD and 360° instruments®- International experience in USA, Europe, Middle East and Asia- Wide experience in all areas of business, private, public and third sector- Practised coach and mentor to those involved in development and change DISC Style DIStrengthsfinder 2.0: Adaptability: Individualisation; Belief; Connectedness; Relator.
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