John Egan

Head of Loan Product Management & Development @Citadel Credit Union

Exton, PA, US

Oversee all facets of product development on portfolio of $5.8Bil in total assets for credit cards, mortgage, auto & personal loans Work with various departments on cross-team collaboration, creative problem-solving skills, analytical thinking, and success initiatives that drive growth and retention in our loan productsSuccessfully launched the Citadel’s first Business credit card product Enhanced consumer credit card product suite that resulted in 12% year-over-year growth in annual purchases Provide hands-on guidance with marketing channels for all Consumer Lending Products; this includes digital, direct mail, email, inbound cross-sell on servicing calls, & outbound telemarketing