John Dougherty

About John Dougherty

Proven executive at Fortune 50 company, with experience leading diverse teams at start-up ventures, mature businesses and non-profit organizations. Highly experienced in business and policy strategy development, program planning and people management. Entrepreneurial decision-maker and problem solver.

Experience

1. Vice President, Planning, Delivery & E2e Testing, Experience Technology Organization (Xto)

   Comcast

   Aug 2020 — Present · Philadelphia, PA, US

   Lead teams that drive the planning and program management of $500M+ of yearly software development spend on customer and employee experience tools for Comcast’s $45B+ residential cable business. Plus, oversee E2E test team that validates customer journey and lifecycle management workflows for the largest and most complex projects on the plan of record. Team also responsible for using GenAI to build test plans, create test automation scripts, and generate self-service test data to accelerate software delivery. Report to CIO of Comcast Cable.

Education

• Bowdoin College

  Bachelor of Arts (BA), Economics & Government

Skills

• Project Management
• Leadership
• Product Management
• Business Process Improvement
• Program Management
• Strategic Partnerships
• Security
• Strategy
• Process Improvement
• New Business Development
• Team Building
• Management
• Strategic Planning
• Call Centers
• Voice Over Ip (Voip)
• Operations Management
• Team Leadership
• Outsourcing
• Customer Experience
• Start-Ups
• Broadband
• Vendor Management
• Cross-Functional Team Leadership
• Customer Relationship Management (Crm)
• Telecommunications
• Performance Management