John Ivey
Senior ServiceNow SME | Koniag Government Services
- Role
- Servicenow Associate Manager at Accenture Federal Services
- Location
- Bossier City, LA, US
- LinkedIn followers
- 500 followers
About John Ivey
ServiceNow Architect and Senior Developer with over a decade of experience leading ITSM, CSM, and ITOM implementations for federal and enterprise clients. Currently serving as a ServiceNow Lead / SME in the federal space, I specialize in designing enterprise-scale solutions that bridge complex integrations (SAP, API, CMDB) with streamlined user experiences. Core expertise includes: • ServiceNow ITSM, CSM, ITOM, ITBM, CMDB • Custom Workspace Development & advanced UI/UX design • Integrations (SAP, API, data pipelines, external systems) • Leadership: guiding dev teams, architects, and stakeholders • Process Expertise: Incident, Problem, Change, Request, Case Management Certifications & Skills: ServiceNow CSA • CIS-HR • ITIL I thrive at the intersection of technical architecture and business process design, helping organizations modernize, automate, and scale on the ServiceNow platform. Always open to conversations about ServiceNow Architect, Lead, or SME opportunities in both the federal and enterprise consulting sectors.
Experience
Servicenow Associate Manager
Mar 2023 — Present · Bossier City, LA, US
Lead ServiceNow ITSM/CSM/ITOM implementations for large federal clients.• Architect and designed custom workspaces, CMDB integrations, and advanced workflows across multiple business areas.• Guided teams in Agile delivery and mentored junior developers on best practices in scripting, Flow Designer, and IntegrationHub.• Partnered with SAP backend teams to deliver seamless ServiceNow–SAP integrations, enabling data automation and cross-platform reporting.Key Achievements:• Delivered a federal-scale CSM Workspace supporting thousands of users across multiple agencies.• Streamlined incident, problem, and change processes by redesigning ITSM workflows with automated SLA enforcement.• Recognized as the ServiceNow SME for integration strategy and technical governance.
Education
Louisiana Tech University
Bachelor of Science
LSU Shreveport
Master of Business Administration
Bossier Parish Community College
Associate of Applied Science
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