John Hormaechea
Customer Success Leader
- Role
- Director Btp Csm, West at SAP Americas
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About John Hormaechea
Customer Success leader to drive Cloud adoption and expansion. Passion for understanding customer needs and planning roadmaps for their success. Believer in customer education and its ability to improve subscription renewals. Lead by working closely with team members to build materials and train teammates to scale the team while driving growth. Reputation for getting the job done no matter the task.Specialties: Customer success, program management, analytics, technical sales, learning design
Experience
Director Btp Csm, West
Jan 2025 — Present · US
Lead a great team of customer success professionals to enable our customers to adopt, consume, and succeed with the SAP BTP solution.
Education
Boise State University
Masters of Business Administration
Washington State University
Bachelors of Science, Electrical Engineering
Skills
- Etl
- Enterprise Software
- Enterprise Architecture
- Product Management
- Software Project Management
- Software Development
- Program Management
- Olap
- Requirements Gathering
- Business Analysis
- Product Marketing
- Microsoft Office Sharepoint Server
- Cross-Functional Team Leadership
- Dashboard
- Data Warehousing
- Business Intelligence Tools
- Saas
- Business Intelligence
- Analysis Services
- Ssrs
- Requirements Analysis
- Cloud Computing
- Agile Methodologies
- Start-Ups
- Management
- Analytics
- Sharepoint
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