John Higson
Customer Success Manager at Monex USA
- Role
- Customer Success Manager at Monex USA
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Dec 2025 — Present · Washington, DC, US
Served as primary point of contact for FX clients through end-to-end KYC onboarding, ensuring full regulatory compliance, and a smooth account activation experience-Identified and resolved potential common bottlenecks in the client onboarding journey and constructed process improvements that enhanced overall client experience-Met or exceeded key measurable onboarding KPIs, contributing to faster client activation, higher completion rates, and client satisfaction & retention
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