John Henry Fitzgerald
- Role
- Principal Support Engineer at Alteryx
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Principal Support Engineer
Jun 2022 — Present
Specializing in Network Security and Data Connectivity issues for all supported and unsupported data sources, this role requires me to be language- and database-agnostic in my approach. On a normal day I might install and configure a testing DB that I’ve never heard of before in order to identify, replicate, and document product defects or guide customers on how to resolve environmental conflicts. I make heavy use of Windows and Linux command lines, Python, and tracing tools like netsh, wireshark, and Fiddler. I frequently develop new skills on the fly and immediately present and teach them wearing the name tag of an expert—I can approach any new challenge with confidence and poise.
Skills
- Microsoft Office
- Customer Service
- Microsoft Word
- Microsoft Excel
- Strategic Planning
- Research
- Powerpoint
- Leadership
- Program Management
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