John Heltzer
SENIOR EXECUTIVE – CUSTOMER EXPERIENCE OPTIMIZATION & BUSINESS PROCESS TRANSFORMATION | Growth Strategy ~ Business Development ~ Operational Excellence ~ Customer Success Leadership
- Role
- Chief Operating Officer at Anna, Llc
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About John Heltzer
Executive with more than several years of successful Customer Relationship Management CRM experience driving business growth by cultivating strategic relationships and effectively managing cross-functional teams in a global matrix organization. Expertise in all aspects of Strategy, including operations, process, Business Process Improvement, and P&L oversight across various industries. Strategic and analytical problem solver who develops and implements process improvements to ensure maximum operational efficiency while maximizing profit potential. Builds and leads high-performance teams through effective mentoring and counseling methods focusing on professional development and career enhancement for key staff members
Experience
Chief Operating Officer
Sep 2021 — Present · Atlanta, GA, US
Education
University of Colorado Boulder
BA, History
1984 — 1988
Skills
- Organizational Leadership
- Budgets
- Strategic Planning
- Team Leadership
- Forecasting
- Management
- Team Building
- Lead Generation
- Vendor Management
- Customer Satisfaction
- Change Management
- Relationship Development
- Leadership
- Leadership Development
- Strategy
- Bpo
- Mergers & Acquisitions
- P&L Management
- Customer Relationship Management (Crm)
- Business Process Improvement
- Call Centers
- Business Development
- Program Management
- Management Consulting
- Customer Retention
- Client Management
- Process Improvement
- Cross-Functional Team Leadership
- Workforce Management
- Strategic Partnerships
- Telecommunications
- Outsourcing
- Analytics
- Business Strategy
- Contact Centers
- Performance Management
- Crm
- Customer Experience
- Contract Negotiation
- Start-Ups
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