John Harrison
Director of Learning & Development @Neilson Financial Services
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WORK HISTORY
Director of Learning & Development @Neilson Financial Services
Lead the Learning and Development function across the entire organisation, including set up of Canadian Learning and Development function •Create, manage and evolve the induction training process for all staff, with particular focus on the onboarding strategy and experience •Identify business improvement areas and design training and coaching programs to address and drive compliant sales results in line with our commercial strategy •Coach and develop sales staff to continue to develop the required compliant sales skill set and deliver a great customer experience •Design, deliver and continue to review a coaching framework to support clarity and consistency of messaging to sales agents and managers •Provide recommendations and solutions to continually enhance the sales performance and the tools available to agents •Provide monthly reporting on trends and performance analysis with recommended focus and measurement of compliant sales results •Document coaching and development plans for all Sales Managers highlighting key strengths and areas for improvement and provide continuous development •Utilize resources to maintain and grow industry knowledge, benchmark, share and gain insight on sales coaching trends and practices Key Successes Creation of Sales Agent and Manager programmes to focus on continual improvement and sales performance Enhancement of Sales Induction to employ proven sales methodologies and psychological approaches to learning and development Creation of robust governance within the Learning and Development department to ensure regulatory compliance
EDUCATION
Prifysgol Cymru Y Drindod Dewi Sant / University of Wales Trinity Saint David
Bachelor of Arts - BA, Ancient History
ABOUT JOHN HARRISON
Over 20 years in Leadership positions, with a focus on Sales and Service and Learning and…
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