John Harbison

Experience

1. Learning Manager

   Cigna Healthcare

   Jun 2004 — Present

   I began working in training in 2004. CIGNA University was established in 2006 at which time I became responsible for all training associates for CIGNA across the United States and Ireland. This included establishing a new process and organization which eliminated a \"stove pipe\" approach to sourcing training delivery. Since the establishment of CIGNA University we have outsourced the delivery of training and I now manage the vendor as well as provide interface with our customers in forecasting and resource allocation.

Education

• University of Tennessee at Chattanooga

  Doctor of Philosophy (Ph.D.), Learning and Leadership

  2011 — 2016

• Western Carolina University

  Masters, Industrial Technology

  1986 — 1989

• The University of Tennessee at Chattanooga

  BS, Engineering Administration

  1975 — 1979

Skills

• Strategic Planning
• Forecasting
• Team Building
• Management
• Sourcing
• Training
• Change Management
• Leadership
• Leadership Development
• Succession Planning
• Organizational Development
• Business Process Improvement
• Talent Management
• Employee Benefits
• Healthcare
• Program Management
• Process Improvement
• Coaching
• Outsourcing
• Performance Management
• Military