John Halliburton
- Role
- Director Customer Experience at Schneider Electric
- Location
- Franklin, TN, US
- LinkedIn followers
- 500 followers
About John Halliburton
From my background as a Plant Manager, Distribution operations leader, and Customer…
Experience
Director Customer Experience
Oct 2022 — Present
A global leader in cutting edge solutions driving the digital transformation of energy management, Schneider Electric (NYSE EURONEXT: SU) generates $36 billion in revenue worldwide. • Responsible for the strategy to build a world-class customer-focused culture within Schneider Electric\'s North American logistics network of 5 Distribution Centers and Transportation operations. Scope includes all supply chain customer experience and logistics quality. • Serves as the central connection point between the Customer, Sales, and Supply Chain teams, translating customer feedback into actionable results and a positive customer experience as measured through our Net Satisfaction Score. • Manages a central team of 5 customer experience project and program managers focused on all aspects of customer delivery experience. Example include: working closely with logistics operations to execute projects improving warehouse and transportation quality, provide skills training, product packaging improvements, execute monthly customer survey process, specify digital dashboards to analyze product lead times and streamline order management capabilities.
Education
Penn State University
Master of Professional Studies, Supply Chain Management
2016
Tennessee Technological University
Bachelor of Science, Manufacturing and Industrial Technology
2007
Skills
- Root Cause Analysis
- 5s
- Continuous Improvement
- Operation Efficiencies
- Lean Manufacturing
- Process Analysis
- Process Improvement
- Management
- Value Stream Mapping
- Manufacturing Operations Management
- Building Automation
- Low Voltage
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