John Guillen
Network Operations Manager (Construction & Engineering) @AT&T
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WORK HISTORY
Network Operations Manager (Construction & Engineering) @AT&T
Atlanta, GA, US
Collaborate with cross-functional teams to establish, review, and fine-tune objectives on a regular basis, ensuring alignment with prevailing priorities- Deliver consistent and actionable feedback to drive performance improvement for every team member- Mentor employees, offering guidance on leveraging their strengths, identifying areas for development, and structuring career plans- Spearhead initiatives that result in enhanced team performance and a substantial reduction in the ratio of overdue tasks compared to prior team performance- Ensure the compliance of all active GA OSPC employees with mandatory training requirements- Design and execute transformative strategies for efficient cash and expense management- Collaborate closely with partners to oversee change management processes and enforce policy and procedure compliance- Conduct meetings to facilitate insightful discussions and evaluate proposed changes- Revamp and develop comprehensive policies and procedures for implementing alterations in the production environment, incorporating risk assessment, mitigation strategies, technical documentation, communication plans, implementation and back-out plans, as well as a change calendar- Methodically track all production changes and generate reports detailing completion rates, change approval success rates, required resources, and instances of production outages- Manage a fleet valued at over $1 million and take charge of 100-200+ concurrent projects annually, with individual project budgets ranging from to Exhibit a consistent ability to meet stringent project deadlines while skillfully re-engineering projects to enhance customer satisfaction.
EDUCATION
Applied Professional Training
Cisco Networking
AT&T University
Agile Project Management
Udacity
Nanodegree, Introduction to Programming
Udacity
Nanodegree, Programming for Data Science for Enterprise
DeVry University
Cyber Security
AT&T University
Scrum Master, Information Technology
ABOUT JOHN GUILLEN
Highly organized and analytical professional with exceptional skills in goal setting, decision-making, and problem-solving. Possesses a solid reputation for positively impacting internal and external support and overall productivity. Adept in agile principles, project management, conflict resolution, story-based development, and relative estimation. Offers extensive experience in Military Avionics, various levels of Telephony, and Residential/Commercial electrical work. Proven ability to keep pace with industry changes and evolving needs. Strong capability in identifying, developing, and maintaining networks of people and resources for task execution. Demonstrates a methodical approach to executing strategic initiatives.
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