John Grazioso
Copeland Enterprise IT
- Role
- Service Delivery Manager at Copeland
- Location
- Largo, FL, US
- LinkedIn followers
- 500 followers
About John Grazioso
Experienced Information Technology Manager with a demonstrated history of working in the…
Experience
Service Delivery Manager
Feb 2004 — Present · Sidney, OH, US
Manage teams that provide support for employee and customer digital user experience initiatives and services.Global responsibilities that include the Service Desk, Customer Contact Centers, IT Service Management, Collaboration Technologies, and Innovation Initiatives that leverage Information Technology.Oversee application design, and implementation on the corporate network. Manage the configuration of Microsoft software, business proprietary applications, and third-party software applications, ensuring that they are functional, secure, and ready for production.Provide continuous support to corporate, plant, departmental administration, and end users, to ensure continuity of the business based on corporate strategies, to achieve market growth.Certifications include Microsoft Certified Systems Engineer, Citrix Certified Administrator, A+, Net+, and ITIL v3.
Skills
- Software Documentation
- Windows Xp
- Itil
- Sharepoint
- Data Center
- Networking
- Active Directory
- Operating Systems
- Citrix Metaframe
- Visio
- Vendor Management
- Network Security
- Tcp/Ip
- Xp
- Windows 7
- Security
- Computer Hardware
- Citrix
- IT Strategy
- System Administration
- Vmware Esx
- Windows Server
- Software Installation
- Information Technology
- Vpn
- Servers
- IT Management
- Network Administration
- Cross-Functional Team Leadership
- Vmware Infrastructure
- Firewalls
- Vmware
- Integration
- Cisco Technologies
- Troubleshooting
- Strategy
- Microsoft Technologies
- Business Process Improvement
- Microsoft Exchange
- Help Desk Support
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