John Goudie
IT Service Lead @Qualifications Scotland
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WORK HISTORY
IT Service Lead @Qualifications Scotland
Glasgow, GB
Managing the day to day performance of IT services for SQA; utilising ITIL framework effectively for Major Incident, Change and Problem Management processes. Ensuring these core processes are aligned with the needs of the business and are delivering value.
EDUCATION
PeopleCert
ITIL 4 Foundation, IT Service Management
University of Paisley
Business Information Technology, IT
PeopleCert
ITIL v3 Foundation, IT Service Management
NCR
NCR University, Various
Clydebank College
Computing
ABOUT JOHN GOUDIE
Diligent and personable IT professional with considerable experience, and a proven track record in both the IT Service Management, and Service Delivery arenas.Knowledge and practical experience of implementing, developing, and managing ITIL practices.Focused on the creation of value through collaborative working, and continual service improvement.
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