John Gerard T.
Client Solutions Lead Global Contact Centre @SS&C Technologies
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WORK HISTORY
Client Solutions Lead Global Contact Centre @SS&C Technologies
Leading the development and execution of SS & C’s outsourcing model for global contact centre operations• Driving new logo acquisition across financial services, wealth, and asset management sectors• Designing scalable, low risk entry solutions (overflow → trust → expansion) to modernise client CX operations• Partnering with Operations, Compliance, and Delivery teams to ensure commercial alignment and operational feasibility• Building a repeatable sales motion and early stage pilot framework to validate the hybrid model• Acting as a strategic bridge between client needs and SS & C’s global delivery capabilities
ABOUT JOHN GERARD T.
Client Solutions Lead specialising in global contact centre strategy, outsourcing models, and customer experience transformation. I help organisations modernise their service operations through scalable delivery models, intelligent automation, and outcome driven design.My background spans consultative sales, stakeholder engagement, and operational problem solving across financial services, wealth, asset management, and regulated environments. I’m passionate about building solutions that balance compliance, efficiency, and exceptional customer experience.I thrive in roles where I can translate complex operational challenges into clear, commercially viable solutions — partnering with senior leaders to deliver measurable impact.Always focused on clarity, trust, and long term value.
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