John Francis

Experience

1. Senior Area Manager

   AvantStay

   Aug 2021 — Present · Malibu/Los Angeles, CA, US

   Managing a portfolio of short-term rentals for a startup vacation rental home company specializing in exclusive, high-end properties. – Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service. – Develop, implement, and maintain a revised series of quality assurance systems particular to this market. – Lead, motivate, and support a large team within a time-sensitive and demanding environment, including implementation of new customer service and scheduling protocols. – Design new ways to identify organizational or employee-related issues and create effective solutions. – Strategic management of goals and objectives for pursuing a new company\'s mission to expand in the Southern California marketplace.