John Felber
Post-Sales Senior Program Manager focused on Customer Success and Service Delivery| Veteran (US Army, Retired)
- Role
- Technical Account Manager (Service Delivery and Customer Success) at Owl Cyber Defense
- Location
- Frederick, MD, US
- LinkedIn followers
- 500 followers
About John Felber
Global Customer Success and Program Manager with over 24 years’ experience successfully delivering complex multiphase technology projects. Leader of cross-functional teams driving product adoption, increasing sales, and boosting customer satisfaction by aligning Cisco solutions with key objectives while building executive relationships and identifying growth opportunities. Proactively manage and mitigate renewal risk throughout the customer journey and in alignment with renewals team, leverage risk insights and adoption action plans to increase customer retention rates. Strong facilitation skills and proven ability to persuade and influence change and enable collaboration in cross-functional matrix environments providing consultative guidance to help solve enterprise level issues. Skilled leader who demonstrates expert understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Drive end-to-end success, ensuring seamless adoption, delivery, and minimizing business impact through proactive escalation management. Certifications include: Project Management Professional (PMP), ITILv4 Foundation, Certified Scrum Master (CSM) and Security Plus (SEC+).
Experience
Technical Account Manager (Service Delivery and Customer Success)
Sep 2025 — Present · Columbia, MD, US
Education
Wright State University
Bachelor of Science degree, Management Information Systems
1995 — 2000
Wilbur O. and Ann Powers College of Business at Clemson University
Master of Business Administration (M.B.A.), Business Administration and Management, General
2007 — 2008
Skills
- Leadership
- Program Management
- Project Management
- Management
- Team Leadership
- Operational Planning
- Team Management
- Network Security
- Interpersonal Skills
- IT Project & Program Management
- Teamwork
- Military Operations
- Information Assurance
- Information Technology
- University Teaching
- Network Design
- Comptia Security+
- Dod
- Government
- Supervisory Skills
- Security Clearance
- Project Planning
- Hiring
- Project Tracking
- Organization Skills
- Conflict Management
- Conflict Resolution
- Team Building
- Cross-Functional Team Leadership
- Satellite Communications (Satcom)
- IT Management
- IT Strategy
- IT Operations
- Mba
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