John Youssef
Senior Technical Program Manager | Program Road mapping, Cross‑Functional Leadership, Cloud & Infrastructure | AI/ML Program Oversight | PMP, CPMAI, CSM
- Role
- Technical Program Manager at Meriplex
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About John Youssef
As an Information Technology Program Manager at Meriplex, I bring over 14.5 years of experience in IT infrastructure management and program leadership. With a PMP certification and expertise in strategic planning, people management, and artificial intelligence, I focus on supporting reliable, secure, and cost-efficient IT systems. At Meriplex, I contribute to designing and implementing robust solutions that align with organizational goals while ensuring system integrity and availability. My mission is to lead teams and projects that enhance operational efficiency and deliver measurable improvements across IT infrastructure. I am committed to fostering innovation and continuous improvement. By leveraging my leadership and technical expertise, I enable organizations to optimize their resources and achieve scalable, sustainable success.
Experience
Technical Program Manager
Dec 2023 — Present
At Meriplex, I managed diverse teams to drive the successful delivery of IT projects, focusing on enhancing client satisfaction and operational efficiency. I spearheaded the implementation of AI/ML automation, which significantly reduced incident response times. Additionally, I created KPI frameworks that improved predictive maintenance and streamlined workflows, resulting in a notable increase in customer retention.• Directed a portfolio of infrastructure projects across network engineering, NOC, and system engineering teams, delivering cloud and networking deployments for multiple enterprise clients.• Coordinated cross-functional workstreams across engineering, operations, and client stakeholders, increasing delivery predictability and improving client satisfaction by 20%.• Managed program roadmaps tracked technical dependencies, and mitigated delivery risks across parallel initiatives to maintain consistent on-time execution.
Education
Patriarchal College for Roman Catholics in Cairo
Thanwya Amma, Thanwya
1989 — 2002
Ain Shams University
Bachelor of Engineering - BE, Mechatronics, Robotics, and Automation Engineering
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