John F.
Assistant Manager - Wfm @Tata Consultancy Services
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WORK HISTORY
Assistant Manager - Wfm @Tata Consultancy Services
Mumbai, IN
Resource Planning and ForecastingNew RFP\'s and Customer InteractionsCapacity Planning & SchedulingSchedule Optimization and Efficiency Management
EDUCATION
Chetanas Hazarimal Somani College of Commerce and Smt.Kusumtai Chaudhari College of Arts Near Government Servants Colony Bandra Mumbai 400 051
HSC
University of Mumbai
Master's Degree
Imarticus
Certificate in Investment Banking Operation Professional
Chetanas Hazarimal Somani College of Commerce and Smt.Kusumtai Chaudhari College of Arts Near Government Servants Colony Bandra Mumbai 400 051
Bachelor of Commerce (B.Com.)
ABOUT JOHN F.
As an Assistant Manager - WFM at Tata Consultancy Services, I provide expertise to the client, leadership, and the team in various aspects of workforce management, such as resource planning and forecasting, new RFPs and customer interactions, capacity planning and scheduling, and schedule optimization and efficiency management. With over five years of experience in the WFM domain, I have developed a strong skill set in data analysis, reporting, and presentation, using tools such as pivot tables and graphical charts. My mission is to enable optimal utilization of human resources, enhance customer satisfaction, and improve operational efficiency for the organization and the client. I also manage and mentor a team of workforce analysts, ensuring their professional growth and performance. I have successfully delivered multiple projects and reports for different clients, such as healthcare, banking, and retail, demonstrating my versatility and adaptability in the WFM field. I am passionate about learning new trends and technologies in the WFM industry and applying them to my work.
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