John Briggs
Service Delivery Lead @ Adeptia | Enhancing Customer Experience
- Role
- Service Delivery Lead at Adeptia
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About John Briggs
SUMMARYManager with over 10 years experience in training and implementing web and software-based applications. Experience working with project and data management tools. Drives and leads internal kick off calls between sales, professional services, and customer success for strategic projects. Leads projects through project lifecycle and meets and exceeds time, scope and cost goals.ACHIEVEMENTS• Led implementation at Responsive of new onboarding tool Rocketlane by migrating project data, creating standard operating procedures and documents, and manage productivity of individual contributors• Facilitated live workshops with Responsive sales team members to discuss and solve project roadblocks • Oversaw a team of 12 Client Project Managers by managing internal process and conducting regular team meetings and personalized 1:1 sessions as Implementation Team Manager at Transfinder Corporation• Conducted training for over 200 school transportation customers as Senior Applications Specialist/Applications Specialist, Transfinder Corporation
Experience
Service Delivery Lead
Jul 2025 — Present
Education
Marist University
Bachelor of Arts (BA), Communication and Media Studies
2003 — 2007
Upright Citizens Brigade Theatre
N/A, Improvisation
2011 — 2012
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