John E.
Customer Research Manager @British Gas
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WORK HISTORY
Customer Research Manager @British Gas
Combining Qualitative & Quantitative data to provide a holistic view of customer needs • Delivering value based outcomes for both the customer & business• Agile approach to fixing Customer Journeys
EDUCATION
Cyfarthfa High School
'A' Level, Economics, Business Studies, Sociology
Cardiff University / Prifysgol Caerdydd
BA, Business Finance
ABOUT JOHN E.
Proven success in developing business functions & systems to enhance operational efficiencies & customer experiences. Vast experience leading high profile projects, programmes & initiatives from conception to completion. Strong leader who motivates a team to work collaboratively & deliver outstanding results. Excellent communicator who can converse at all levels. Technically astute & adapts to new systems/software with ease. Proficient in stakeholder engagement, performance management & business development
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