John Dukesherer
Senior Manager, Member Engagement Operations @Dollar Shave Club
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WORK HISTORY
Senior Manager, Member Engagement Operations @Dollar Shave Club
Marina del Rey, CA, US
Led the implementation of an AI chatbot/email automation solution, achieving a 65% resolution rate-Managed both in-house and oversea support operations handling 350k+ yearly contacts-Oversaw the continued success of data compliance, fraud, and technical escalation programs-Collaborated cross-functionally to ensure the best possible customer experience
EDUCATION
The University of Alabama
Bachelor’s Degree, Finance, Personal Wealth Management
Loyola High School
High School
ABOUT JOHN DUKESHERER
Passionate customer support leader with an aptitude for efficiency. Proven track record of exceeding benchmarks across fraud, compliance, technical escalations, and support management. The rare combination of a data-driven mindset with a heart for customer experience.
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