John Dukesherer
Senior Manager, Member Engagement Operations at Dollar Shave Club
- Role
- Senior Manager, Member Engagement Operations at Dollar Shave Club
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About John Dukesherer
Passionate customer support leader with an aptitude for efficiency. Proven track record of exceeding benchmarks across fraud, compliance, technical escalations, and support management. The rare combination of a data-driven mindset with a heart for customer experience.
Experience
Senior Manager, Member Engagement Operations
Jan 2025 — Present · Marina del Rey, CA, US
Led the implementation of an AI chatbot/email automation solution, achieving a 65% resolution rate-Managed both in-house and oversea support operations handling 350k+ yearly contacts-Oversaw the continued success of data compliance, fraud, and technical escalation programs-Collaborated cross-functionally to ensure the best possible customer experience
Education
The University of Alabama
Bachelor’s Degree, Finance, Personal Wealth Management
2012 — 2016
Loyola High School
High School
2008 — 2012
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