John Difrancesco
Workforce Management Leader
- Role
- Workforce Management at The Hanover Insurance Group
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
Human ResourcesView LinkedIn profile
About John Difrancesco
Senior Manager level operations professional with over 20 years of Contact Center…
Experience
Workforce Management
Jan 2023 — Present
Skills
- Process Improvement
- Team Building
- Management
- Performance Management
- Iex
- Call Centers
- Capacity Planning
- Quality Assurance
- Workforce Management
- Customer Experience
- Aspect
- Vendor Management
- Call Center
- Ewfm
- Operations Management
- Change Management
- Avaya
- Enterprise Resource Planning (Erp)
- Leadership
- Customer Satisfaction
- Call Center Development
- Strategic Planning
- Strategy
- Succession Planning
- Contact Centers
- Project Management
- Erp
- Forecasting
- Continuous Improvement
- Project Planning
- Business Process Improvement
- Cross-Functional Team Leadership
- Disaster Recovery
- Microsoft Excel
- Process Scheduler
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