John Demarcus
Vice President, Business Transitions at LPL Financial
- Role
- Vice President Business Transitions at LPL Financial
- Location
- Rock Hill, SC, US
- LinkedIn followers
- 500 followers
About John Demarcus
Transformational executive with 14+ years of experience leading large-scale transitions…
Experience
Vice President Business Transitions
Nov 2011 — Present · Fort Mill, SC, US
Operational Excellence: Continuous improvement across diverse business environments. Successfully implemented strategic initiatives enhancing efficiency, productivity, and quality.• Forecasted Needs: Partnered with recruiting and relationship teams for enterprise conversions.• Client Sentiment: Improved client satisfaction from 6.2 to 8.9 and Net Promotor Score from 7.9 to 8.5• Tech Reviews: Prioritized and mapped technology and book requirements, innovating and implementing cutting-edge technology solutions through various software development lifecycles.• Recruitment: Interviewed and hired employees throughout company growth• Employee Experience: Created and managed interdepartmental collaboration efforts to enhance employee experience, using data-driven insights to address employee concerns, including enhancing transparency, development and growth, workday flexibility, and employee recognition programs. • Training & Assessment: Developed measurable training programs, achieving 89% knowledge retention and 88% skill development, helping employees thrive. Resulted in 90% talent retention and increased client satisfaction.• Client Solutioning: Scaled support needs, prioritized and implemented various solutions, focus on client efficiency and user experience.• Reporting: Created mechanisms to gather insights based on meaningful KPIs encouraging data-driven decisions.• Collaboration: Partnered with cross-functional teams to gain diverse perspectives and promote better outcomes.• Communication Training: Enhanced communication strategies for best-in-class client interactions.• Knowledge Bases: Developed robust resources to unify responses and messaging.• Metrics Insights: Implemented dashboard insights to display project progress and employee performance.• Communication and Relationships: Managed high-complexity escalations engaging in root cause analysis and break /fix prioritization, deploying client messaging to mitigate negative sentiment.
Education
Grossmont College
Associate of Arts (AA), Spanish Language and Literature
1999 — 2011
New Horizons Computer Learning Center
MCSE, MCP, Network and System Administration
1999 — 2000
Brigham Young University - Idaho
Business Administration, Management and Operations
2022
Brigham Young University - Idaho
Business Administration, Management and Operations
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