John Davis

About John Davis

I am a senior IT Engineer with over a decade of hands-on, cross-platform experience in…

Experience

1. System Analyst Ii

   Shelby County Government

   May 2023 — Present · Memphis, TN, US

   Provides network, e-mail, hardware, desktop software and peripheral equipment support for staff.Receives and responds to routine and critical calls for service and assistance as prescribed in district service level agreements using a Service Management system; provides phone support, accesses systems remotely or visits sites as required; works on call after regular working hours as scheduled.Troubleshoots problems with equipment and systems; makes adjustments and repairs as necessary and/or works to resolve hardware and software problems.Administers and maintains user and group objects in the enterprise Active Directory structure.Installs, configures, test and maintains computer software and hardware; upgrades software and hardware; customizes software packages.Ensures that the work group\'s goals and activities are in sync with and support the broader goals and objectives of the organization; and that the execution of responsibilities are in accordance to lawful and ethical standards.Deals with complex problems and provide solutions that are innovative and ingenious, achieving quality and work process improvements.

Education

• The University of Memphis

  Bachelor of Applied Science - BASc

  1998 — 2003

Skills

• Networking
• Routers
• Wan
• Linux
• Broadcast
• Wide Area Network (Wan)
• Servers
• Computer Hardware
• Testing
• Unix
• Hardware
• Technical Support
• Software Installation
• Troubleshooting
• Social Media
• Microsoft Exchange
• Windows